Question 1

Which products does BRILLA have in stock?

Accepted Answer

While we do our absolute best to carry a full basket of goods, we limit our stock holdings to the most popular items on offer from our partners. However, if you have any enquiries please contact us and we will do our best to satisfy your needs.

Question 2

Is BRILLA a drop shipping business?

Accepted Answer

No, we trade as a regular business and own/hold all of our own stock. No product is listed on our online store until the product has been inspected and checked into stock by our team.

Question 3

Where is BRILLA based?

Accepted Answer

We have offices based in Johannesburg, South Africa.

Question 4

Are products new or second hand?

Accepted Answer

All products sold on our store are brand new!

Question 5

Does BRILLA sell refurbished tools?

Accepted Answer

Sorry, we do not sell refurbished tools. 
We do offer repair and reconditioning services for used tools if you happen to purchase a used tool on the secondary market that you would like us to refurbish.

Question 6

How long does delivery take?

Accepted Answer

Items are dispatched the day after order (10 am cut off) and take 1 to 5 working days nationwide in South Africa.

Question 7

What payment options are available?

Accepted Answer

We accept bank transfers and all debit/credit cards. All payments are processed by Yoco which are protected by advanced 3D-Secure technology.

Frequently Asked Questions